1. Requirement Discussion
Understand your product and detection goals.
Our Process
10-Step Customized Service
From requirement analysis to final delivery, our 10-step service process ensures a smooth, efficient, and customized inspection solution tailored to your application.
2. Solution Design
Recommend equipment and configuration.
3. Sample Testing
Free test on your sample or a similar reference.
4. Proposal Confirmation
Final specification and quotation sign-off.
5. Production
Manufacturing on our own workshop floor.
6. Quality Inspection
100% factory test before packing.
7. Packing & Shipping
Export-grade packaging and logistics.
8. Installation & Debugging
On-site or remote commissioning support.
9. Operator Training
Video, manual and live training sessions.
10. After-Sales Care
Lifetime technical support and maintenance.
Free Testing
Send Us a Sample — No Cost, No Obligation
Once we understand your product description, we can source a similar sample locally to test, or you can ship us your actual product. Either way, you receive a real test report with video and photos before you commit to an order.
- Test performed on the actual production machine
- Test report, video and photos provided
- Engineers help you choose the most suitable configuration
On-Site Installation & Training
Your Line Running Correctly From Day One
Our engineers can travel on-site for installation and commissioning, or guide your team through remote video setup. Either way, operators receive hands-on training on calibration, daily operation and troubleshooting before we consider the job done.
- On-site or remote installation and commissioning
- Live video-conference operator training sessions
- Printed manuals and instructional video included
Technical Support & Maintenance
Real Engineers, Fast Response
Our experienced engineering team provides professional technical support, quick responses, and practical solutions to keep your project moving efficiently.
1. Professional Technical Guidance
Our engineers provide expert support for equipment selection, installation, operation, and troubleshooting.
2. Fast Response Service
We respond quickly to customer needs and help solve technical issues to minimize downtime.
3. Long-Term Equipment Support
From commissioning to daily operation, we provide continuous assistance to ensure stable equipment performance.
Spare Parts & Consumables
Keep Your Line Running
Genuine replacement components — conveyor belts, touchscreens and wear parts — are stocked and shipped worldwide, with priority handling for existing customers reporting a breakdown.
- Genuine parts matched to your unit's exact serial number
- Priority dispatch for existing customers
- Consumables (belts, filters, sensors) available for recurring orders
Warranty
What's Covered
Explore our complete support coverage, including equipment selection, customization, installation, training, and after-sales service.
- 12-month product warranty with free replacement components for non-human-caused failures
- Lifetime technical advisory — reply within 48 hours, solution within 3 working days
- Operation guidance and long-term storage/protection advice to preserve machine performance
- Operation video, manuals and video-conference training available on request
- On-site service available where required (travel & transport cost borne by customer)
Download Center
Product Manuals & Resources
Datasheets for every product category, ready to download as PDF. Operation guides, software updates and certification copies are available on request from our support team.
Need an operation guide, software driver, technical whitepaper or certification copy? Contact our support team and we'll send it directly.
FAQ
Common Service Questions
Find answers to common questions about equipment selection, customization, installation, operation, and after-sales support.
What is included in the warranty?
A 12-month warranty covers free replacement components for non-human-caused performance failures, plus lifetime technical advisory support.
Do you provide installation and training?
Yes — we provide operation videos, manuals, video-conference training, and on-site installation where required (travel cost applies).
How fast do you respond to after-sales issues?
We reply within 48 hours and aim to provide a solution within 3 working days for most technical issues.
Get A Quote
Support from Selection to Installation
Get professional assistance with model selection, customization, installation, training and maintenance.